Returns

If your item is faulty or arrives damaged, you may be entitled to a repair, replacement, or refund under the Australian Consumer Law. Please contact us within 7 days of receiving your order to report any issues.

Products returned for assessment must be sent in their original condition and include proof of purchase.

All claims are assessed individually. If the item is found to have a manufacturing defect, we will cover the return shipping and offer an appropriate solution at our discretion (replacement, repair, or refund).

Please note that we do not accept returns for change-of-mind purchases.

To lodge a return request, email us at info.favorite24@gmail.com with your order number, a description of the issue, and a photo of the product.

Warranty obligations do not apply to

•goods damaged due to improper transportation, storage, or misuse;

•goods with mechanical, chemical and/or thermal damage;

•goods exposed to moisture or liquids;

•goods that have been used outside of their intended purpose.