FREQUENTLY ASKED QUESTIONS
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What are the available shipping options offered by Favorite24?
We ship Australia-wide using trusted courier services. Shipping method is automatically selected based on your location and order size.
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Do you offer free shipping?
Currently, we do not offer free shipping. All shipping costs are calculated at checkout based on your delivery address.
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How long will it take to receive my order?
Orders are usually dispatched within 1–2 business days after payment is received. Delivery time depends on your location and the courier’s schedule.
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How can I return an item?
Please see our Return Policy for full details. Returns are accepted if the product is faulty or damaged on arrival.
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What is the status of my refund?
Once your return is approved and processed, the refund will be issued to your original payment method. Processing time may vary depending on your bank.
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How can I track my order?
Once your order is shipped, you will receive an email with tracking information.
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My order hasn’t arrived yet. What should I do?
Start by checking the tracking number in your shipping confirmation email. If you’re still unsure, contact us via email at info.favorite24@gmail.com.
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Is there a purchase limit?
No — you can order as many items as you want, depending on available stock.